Online reviews exist for everything else, but rarely for customers. It’s not asking you to disclose your customer’s personal information, but more like a notification if your customer is behaving violently.
Of course, this doesn’t mean that food delivery drivers can’t be held accountable for terrible service. You have the right not to leave a tip and to complain to management, just like you would a bad server in a restaurant.
First, we, the customers, should not lose the ability to rate the drivers who deliver our food. Yes, most of the time everything goes smoothly, but on rare occasions the driver makes an error.
Even in such situations, it is not necessarily the driver’s fault. Perhaps the food order was incorrectly prepared before it was handed over to the driver? Or maybe the address provided to the driver was incorrect.
That’s the normal case and most customers understand that. Or it is important to be able to leave a review.
That said, you can’t always blame companies like DoorDash, Grubhub, Slice, and Uber Eats when something goes wrong. Customers may have their own problems.
the customer is not always right
Long before companies like DoorDash and Uber Eats existed, they had horrible customers. Think of people eating out at restaurants that cause uproar to all.
I know the type. Someone who complains about every detail of the food, refuses to pay or leaves a tip at the end.
These customers are part of an elite group that does not limit their nonsense to mere meals. This rudeness can carry over to the doorstep as well. This is one of the reasons why evaluation should work both ways.
Refusing food, canceling order, no tip
I hear this happening everywhere when it comes to these drivers’ interactions with their customers. Again, frankly, very few people act irrationally.
But it’s also a small percentage that can ruin it for everyone. .
Stiffening the driver is not quite right. That’s like saying shoot the messenger who most likely has nothing to do with your complaint.
Canceling an order or refusing delivery after the driver has received the item is another issue for some customers. Again, consider that person dining at a restaurant and causing trouble.
how to rate a customer
There are several ways to do this. Perhaps most importantly, it evaluates addresses rather than individuals. The person at the door may not be the person who ordered.
One popular suggestion is to rate customer behavior with a simple thumbs up or down. It’s the most black-and-white way of showing how the interaction was done in previous deliveries.
Another possibility is to flag the customer with a note. This requires the driver to write a statement informing them of what happened to them. Did the customer decline the tip? Decline or cancel the order after receiving it? Were they just rude?
Everything is a possibility when it comes to unruly customers. There is no reason for it.
patterns can occur
Like drivers, patterns can evolve with customers. This is important to be aware of, as it establishes ongoing negative behavior and distinguishes between a genuinely nasty person and someone who has gone on holiday.
If a customer gets positive reviews on a regular basis and then suddenly sees one bad review, it doesn’t mean they don’t like delivering to that address. As mentioned above, the person may have been having a bad day. If location is an ongoing issue, there are patterns that point to it.
But the same goes for drivers. Let’s say a driver has mostly negative reviews for a delivery location. This pattern probably indicates that the problem is with the driver rather than the location.
Notes for drivers
In its simplest form, this serves to alert delivery drivers and facilities to problems that may commonly occur at delivery locations.
This means having the driver ready when the customer arrives, rather than rejecting the customer’s order. The establishment itself reserves the right to refuse orders with repeated problematic ratings if it wishes to do so.
Individual companies can also decide how to record this information. Probably the best way is inside the company where drivers and companies automatically receive alerts if someone at that address places an order.
Most of the time you don’t need to worry
See, if you’re one of those unruly customers, you just need to worry about stuff like this. There is nothing to do.
They know they shouldn’t shoot the messenger if something goes wrong. Yes you will get an error, but you have no right to be a complete jerk.
Inspiration for evaluating customers comes from the drivers themselves
In fact, there have been incidents of DoorDash drivers canceling orders when customers arrive at their addresses. In her own post, she suggested that her fellow drivers should be able to rate customers as such.
She’s not the only one either. In her post, she also mentions numerous of her DoorDash drivers who have had bad experiences at certain addresses.
Click here to check out her story and feel free to share yours of dealing with unruly customers in the comments.
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